Inactivation / Refund Form

Refund Policy

If a facility withdraws its application or renewal request, an inactivation form must be completed and signed by the facility’s director or another responsible party if the facility director is no longer reachable. The signed form must include documents relevant to the inactivation request; QUAD A may require additional information depending on the circumstances.

QUAD A will refund 50% of the annual fee and 100% of the survey fee, provided the application or renewal packet has been submitted and processed, but the facility has not been surveyed. If QUAD A already performed the survey, QUAD A will only refund 50% of the annual fee and none of the survey fee. A $100 administrative fee will be subtracted from each refund. If the facility does not complete the accreditation process within one year of the date QUAD A received the application, the application is considered expired, and the facility must submit a new application and appropriate fees to become accredited.

For renewals, if the facility does not complete the accreditation process within 6 months of the invoice date, the accreditation will be revoked. Expired
applications, facilities that have received their certificate, facilities with revoked accreditation, late, and processing fees are not eligible for refunds.